Contact & Support

Email support@rapvideostudio.com if you cannot access your account. For questions about a specific order or video, a private ticket is the best way to link your request to the correct account. Never email passwords, verification codes, API keys or card details.

Open a private ticket

Sign in and open a support ticket. Use the account associated with the affected video or order so support can investigate the correct records. If you cannot sign in, use the recovery link on the sign-in page first.

Include the page or feature, the approximate time, what you expected, what happened, and the video or order ID if one is visible. For a layout issue, include the device and browser. Describe a problem without sending passwords, API keys, payment-card details or email verification codes.

Video and credit questions

Check your video library for its current state. A request can remain in progress or require review while its supplier outcome is unknown. Do not repeatedly submit to try to force a result. Your support ticket can refer to the video ID and the credit entry shown in your account.

A refund request should include the order and the issue, following the refund policy.

Help and feedback

Have a question or an idea? Send it through your private ticket and return there to read the reply. Include the relevant video or order ID when available.

The studio shows availability for your account and selected settings. Please keep passwords, verification codes and payment-card details out of support messages.